i. In the event that, the Consultant with whom User has booked a paid appointment via the Website, has not been able to meet the User, User will need to write to us at firstname.lastname@example.org within five (5) days from the occurrence of such event; in which case, the entire consultation amount as mentioned on the Website will be refunded to the User within the next five (5) to six (6) business days in the original mode of payment done by the User while booking. In case where the User, does not show up for the appointment booked with a consultant without cancelling the appointment beforehand, the amount will not be refunded. However, where cancellation charges have been levied (as applicable), you would not be entitled to complete refund even if you have cancelled beforehand.
ii. Users will not be entitled for any refunds in cases where, the consultant is unable to meet the User at the exact time of the scheduled appointment time and the User is required to wait, irrespective of the fact whether the User is required to wait or choose to not obtain the medical services from the said consultant.